The problem it solves
A building where several providers can patch in the same room is a building where someone can quietly take over a connection. Not out of bad intent, usually: an engineer needs a free port, moves a cable, and nobody records it.
The resident finds out when their internet stops working. The owner finds out when two providers claim the same dwelling. And nobody can prove what the situation was.
What NOPA records
- Which fibre goes to which dwelling
- Which provider is connected to which dwelling, and which belongs to it
- When it was changed, on whose request, and under which terms
- What the owner has agreed with each provider
A switch runs through that administration, not through whoever gets to the cabinet first with a crimping tool.
How a patch request works
An that wants to connect a dwelling submits a to us. We know exactly which line is in use and who already delivers over it.
- If the line is free, we schedule the patch and it is made on the agreed day
- If the line is in use, the departing active operator is notified, through an agreed link or by email
- The new active operator hears that the line is in use and that the departing party has been informed
- If no objection comes in within the fixed notice period, the switch goes ahead
Why a fixed notice period
The notice period protects the resident. Nobody can move them over unnoticed, not even a door-to-door salesperson who says the resident has signed up and the switch has already been arranged. The period is 14 days, for example.
Network independent
We keep the records for networks that are not ours. One building belongs to a housing association, the next to an owners' association. The network stays with the building owner; we make sure the records are right and the patches are made.
If a provider keeps the records, that provider decides who gets in. That is exactly the mini-monopoly is meant to end, only one floor up. We do not sell internet and have no stake in which provider a resident chooses.
Two fibres per dwelling
If the owner wants, every dwelling gets two fibres, A and B. That costs a little more during installation, and the owner decides.
Management and maintenance
If the network in the building is damaged, we make sure it is repaired. Management belongs with the patch administration: whoever keeps track of how it is laid also knows what needs fixing.
- Faults are reported to us and passed on to the installer who does the repair
- Every repair is recorded, so the records match the building
- Changes and patch requests keep running through NOPA
- Once a year an overview of what happened in the building
What each party notices
| Party | What they notice |
|---|---|
| Owner | One overview of what is happening in the building, and terms that are actually applied |
| Active operator and provider | Access on equal terms, and certainty that nobody moves their connection unnoticed |
| Resident | Choosing is a patch. No new cable, no engineer in the stairwell, and nobody moving them over unnoticed |
| Contractor | A handover file that matches what was actually installed |