Installation support

The owner gets in touch

It starts with a building and a question. Usually a renovation that is coming up, or a new development where the municipality asks how has been dealt with.

We look at the building: how many dwellings, what is there now, who owns it
We look at the portfolio: is this one building or the first of thirty
We put the timeline next to the construction planning, because that is what decides

The design

The property developer takes the requirements into the design. That is cheap while it is on paper and expensive once the concrete has been poured, so this is the step where the most money is saved.

A with room for the equipment of several providers
A riser from that room to every dwelling
An in the meter cupboard of each dwelling
An entry point from the public network, with room to add a second one

The installation follows the standard commonly used for in-building fibre in the Netherlands, so that any provider can connect without a specification of its own and everyone on site works to one known set of rules.

The installation

As soon as the building contractor is ready, the fibre goes in. A specialist party does the installation itself. We direct that party and schedule the work, so the ducts are filled on time, there is an FTU in every meter cupboard and the distribution point at the bottom of the building is fitted out.

One point of contact during the work. We supply the specification, we answer the questions that come up on site, and at handover we check whether the building does what the design promised. What is there by then, we record in , so the handover file matches the building.

Party	What they do	What we do
Housing association or property owner	Owns the building and commissions the work	Take the work off their hands: arrange the installation, then NOPA and management
Owners' association	Decides together with the residents	The same, plus thinking along about the terms for the residents
Property developer	Designs and has it built	Make sure article 10 lands properly in the design
Building contractor	Builds the building, with the ducts	Agree when the fibre can go in
Installer	Installs the fibre	Direct, schedule and check at handover
Active operator and provider	Deliver the service	Connect on equal terms and arrange the patches
Resident	Chooses a provider	Make sure a switch is one patch

The trigger from property management

Nothing happens in a building without the owner. Property management gives the go: this complex takes part, these are the terms, and from this date residents can choose.

That is a decision taken once, per complex. It is recorded in NOPA, and every that follows is checked against it. So the owner does not have to look at every individual switch.

NOPA

From the moment several providers can patch in the same room, it has to be recorded who is connected where. That is what NOPA is for, and it is the piece we run ourselves.

What NOPA records

Digital records

Around the patch administration sits everything else you need to actually manage a building: a record per dwelling, the history of changes, and the handover file.

A record per dwelling, with the connection and its history
Changes: moves, switches, terminations
The handover file, so you can still find in five years what was installed

The patch request

A resident chooses a different provider. The request reaches NOPA through the new , is checked against the terms of the owner, and ends in one that is moved in the distribution point. No new cable, no engineer in the stairwell.

The new active operator submits the request, through an agreed link or by email
NOPA checks it against the terms the owner set
If the line is in use, the departing active operator is notified and the switch goes ahead after a fixed notice period
The patch is scheduled and carried out, and the change is recorded

How NOPA handles a switch

Management and maintenance

After handover the building has to be kept working. The owner is not going to do that themselves, and neither is a provider who only serves part of the residents.

Faults are reported to us and passed on to the installer who does the repair
Every repair is recorded, so the records match the building
Changes and patch requests keep running through NOPA
Once a year an overview of what happened in the building

Integrio does not install fibre itself. We take the work off the owner's hands and direct the parties who do, at a price per dwelling agreed in advance. After handover we run NOPA and take care of management and maintenance.

In-building fibre

What it looks like in the building

From the public network to the distribution point in the basement, up through the to the FTU in the meter cupboard of every dwelling.

FTUbackhaulPatch cabinetNOPA

In plain terms

The words you will run into

Seven terms that come up in every conversation about in-building fibre, without the jargon.

Term	What it is	In plain terms
Distribution point	The central room where the building connects to the public network	One room, usually in the basement, where all the cables come together.
FTU	The fibre termination unit in the meter cupboard of a dwelling	The small fibre box in your own meter cupboard. That is where your connection ends.
Patch cabinet	The cabinet in the distribution point holding the connections	The cabinet where a dwelling is linked to a provider.
Patch	The physical link between a dwelling and a provider	One short cable. Switching provider means moving that one cable.
Patch request	The request to change that link	You choose a different provider, and someone moves the cable. That is the whole job.
Active operator	The party that lights the fibre with its own equipment in the distribution point	No active operator, no light on the fibre. Providers deliver their internet through one.
Backhaul	The connection from the building to the active operator's data centre	One cable out of the building for all dwellings, instead of a cable per dwelling.

Frequently asked

What owners ask us first

Four questions that come up in almost every first conversation. Your question not here? Call us, we do not mind explaining something to someone who is not a client yet.

+31 (0)320 29 44 22

Does this apply to my existing buildings as well?

Article 10 applies to new build and major renovation. For the rest of your portfolio there is no obligation, so nothing has to happen tomorrow. It does pay to decide now what you want, because a renovation is the cheapest moment to arrange it. We are happy to help you plan that per complex.

Who pays for what?

The installation sits in the construction budget of the owner or the property developer, in the same way as the water pipes and the electrical installation. For our support we agree a price per dwelling in advance. What providers pay for using the infrastructure is something the owner agrees with them. We do not take a share in that, which is exactly why we can keep the records.

Which providers will actually take part?

That is the real question, and the honest answer is that it differs per area and per party. Some providers are used to owning the cable themselves and have to get used to this. That conversation is our work: we approach them on behalf of the owner and record the terms.

How does a switch work?

The request arrives in NOPA and is checked against the owner's terms. If the line is in use, the departing party is notified and the switch goes ahead after a fixed notice period. That way a resident does not have to wait for a decision on every switch, and nobody can move them over unnoticed.