We take contract management off your hands as an intermediary: changes, renewals and the day-to-day customer questions.
In plain terms
Your customers call and email with questions. We pick up, and they hear your company name.
Your customer base needs daily attention. Address changes, contract renewals, cancellations, questions about a service. When you outsource contract management, Integrio takes it over as an intermediary. Your customer never notices, because everything happens under your name.
A self-service environment in your own house style. More insight for the end user, less pressure on your service desk.
In plain terms
Your customer logs in and sees their own invoices and usage, without calling you.
Integrio provides your end users with a portal in your own house style. It gives customers insight into their details, invoices and usage. That does not just raise satisfaction, it measurably reduces the pressure on your customer service team.
Recurring, usage-based and one-off invoicing. Correct, on time and sent fully automatically.
In plain terms
The invoices go out on time and they are correct. You do not have to do anything for that.
Sending invoices takes time, but it is where your revenue comes from. We bring contract items, usage and one-off charges together on a single invoice, in your house style and on your schedule. Delivery, reminders and the surrounding admin run automatically.
Reminders, notices and follow-up in your own tone of voice. You keep a grip on incoming payments.
In plain terms
Whoever does not pay gets a polite reminder, and then another. You do not have to chase it.
When a customer does not pay on time, something has to happen. Keep your attention on your business and outsource receivables management, so you keep full control of what comes in. We agree the tone with you: firm where it must be, lenient where that works better.
How we work
Every step connects to the next. No export files, no manual handover, no surprises at the end of the month.
We connect your systems and those of your technical partners to our platform. You set the rules, we do the configuration.
Orders are validated and provisioned automatically. The end user sees your brand, not ours.
Contract, usage and one-off items come together on a single invoice, in your house style and on your schedule.
Collection, payment processing and receivables monitoring. You steer on figures instead of on detective work.
Who we work for
Our clients differ in size, but they run into the same thing: the administration grows faster than the organisation.
Internet, television and telephony, with or without a network of your own. You want to grow in customers without the back office growing with it.
You own the network and facilitate service providers. The technology is in place; the administration around it takes a disproportionate amount of time.
Energy or water, with usage-based invoicing and meter readings. Complex invoices that still have to go out correctly every month.
Since article 10 you own the fibre in your building. For that we offer installation support and NOPA, under Services.
Frequently asked questions
Not seeing your question? Just call. We do not mind explaining something to someone who is not a customer yet.
No. You decide what you hand over. Many clients start with invoicing or receivables monitoring and only expand once that works out.
No. The invoices, the customer portal and the reminders carry your name and your house style. Your end user never sees us.
That depends on your systems and on your technical partners. We give a realistic estimate in the first conversation. We would rather not name a deadline we cannot meet.
Rarely. Because you take services individually, you pay for what you use. Give us a call and we will tell you honestly whether it fits.
That depends on the number of customers, the number of invoices per month and which services you take. We make a proposal based on your own figures, not a standard rate.
Then we cooperate with a clean handover. Your customer base is yours, and holding on to it helps nobody.
For your questions about customer management, invoicing, receivables monitoring or the customer portal, you have come to the right place. We are here for you 24/7.
