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Customer management

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When you outsource customer management, Integrio delivers B.V. you a fully-fledged, cloud-based CRM and contract management platform as a SaaS solution, without having to bear the investment. The flexibility of the SaaS solution gives you the space to continue your business, without having a complete software development team in your organization. Among other things, this provides you with the following benefits:

1 | Knowledge base and discussion partner
The world is constantly changing and so are the developments within a contract. As an intermediary we deliver added value by applying the knowledge and experiences in the development of the outsourced contract. In addition, we act as a discussion partner for you as a client, so that together we maintain a continuous improvement process in terms of costs, quality and innovation.

2 | Further development of the organization
As an intermediary we provide you with an extremely flexible customer and contract management system, so that your organization can continue to focus on product innovations and sales. We take the worry of keeping your business software up-to-date off your hands and provide the periodic reporting flow that your organization needs to make timely adjustments. During discussions at tactical and strategic level, we discuss issues such as the monitoring and monitoring of contract performance, financial support with invoicing and price changes and indexations.

3 | Focus on relationship and partnership
A third advantage of taking the time-consuming tasks out of contract management out of your hands is that the client can focus on sustainable relationships with customers and suppliers. Controlling cost control and checking contract agreements can stand in the way of a partnership and future-oriented relationship. As Integrio B.V. we assume this responsibility, so that you can continue to focus on long-term cooperation with your partners and do not have to act as a “police officer”.

For optimum customer and contract management, an intermediary can be a valuable addition. Integrio B.V. has gained a lot of experience in various organizations and contracts. Do you want to know more about our customer and contract management services?

We are happy to talk to you. Please contact us.

When you outsource contract management, Integrio B.V. takes as an intermediary.

Integrio offers a log-in portal in your house style for your end users. This gives your end user insight into his or her customer data which not only increases customer satisfaction, but also reduces the pressure on your customer service.

Sending invoices: a time-consuming activity, but an important one. And if the customer does not pay the invoice on time, you will have to do your best to still receive the money.

With reconciliation is meant the optimal processing of the various payments. In practice, this mainly involves coordinating received amounts with outstanding items (invoices).

Keep more focus on your business, and outsource your debtor management so that you have 100% control over your incoming payments.

It often happens that suppliers adjust the prices for their products / services. The purchase prices can fall or rise as a result, which directly influences the margin of your product.